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Returns

Returns & Exchanges Policy:

These rules must be followed in order to return & exchange your FitVille garment:

  • Products must be returned within 14 days of purchase. Returns outside of this timeframe will not be accepted and will be returned back to you.
  • All original tags must still be attached. If the tags are removed, the item no longer qualifies for a return.
  • Items must be unworn, unwashed and in other-ways unused condition.
  • All garments are subject to inspection. Garments that have been damaged in any way (includes stains/general wear and tear will not be exchanged or refunded.
  • If an item is damaged through misuse, abnormal use or incorrect washing practices, FitVille will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.
  • All SALE items are final and cannot be returned, exchanged or refunded.
  • No refunds for change of mind will be allowed.
  • FitVille can only offer refunds in the unlikely situation garment arrive with a manufacturing defect.
  • Shipping costs on any returns/exchanges are the responsibility of the customer and cannot be refunded. Please note: We do not supply return/exchange labels. Return/exchange shipping is at the customers expense.
  • To initiate a return please email support@fitvilleapparel.com with your order number and reason for return, a member of our team will be in contact with the next steps to lodge your return.

 

FitVille Apparel reserves the right to deny a refund or exchange if the garment in question does not meet our returns policy requirements once it has been assessed. If a returned item is denied, the goods will be immediately returned to the customer.